Sep 2, 2020
Insurance is all about relationships. From the sale of a
policy, to the claims process, it is critical for insurers to
deliver on what was sold to their insureds.
Co-host Patti Harman interviews
Tim Roberts, vice president of workers’ comp
claims for Everest Insurance, and Grace Hanson, chief claims
officer at Hiscox, on the
importance of nurturing relationships with policyholders and the
impact those efforts have on building customer
loyalty.